Privacy Policy

At Elemental Pick, we take our customer privacy with utmost care and we will only collect, gather, process and use your personal information for the purposes as outlined below;

Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your personal information in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you.

We will only keep your personal information so long as we are either required to by law or relevant for the purposes for which it was collected.

You can visit our website and browse without having the need to provide any personal details. During your visit to our website you will remain anonymous and at no time we can identify you unless you have an account on the website and log on with your Username and password.

If you have any feedbacks or suggestions, we would be pleased to receive them by emailing us at [email protected].

Our Privacy Notice herein fully complies with the Privacy Act and applicable provisions therein and represents the best industry’s best practice.

Collection of Personal Information

Elemental Pick DOES NOT sell, share, transfer or trade customers personal information collected online with third parties.

Personal information collected through our website will only be disclosed within our corporate group for internal use only.

When you create your account with Elemental Pick, the personal information we collect may include your:

  1. Name
  2. Delivery Address
  3. Email Address
  4. Telephone Number/Mobile Number
  5. Date of Birth

The personal information we collect from you shall be used in some or all the following ways:

  1. To deliver the products you have purchased from Elemental Pick
  2. To update you on the delivery of the product you had purchased from us and for customer support purposes.
  3. To provide you with relevant product information
  4. To process your orders and to provide you with the services and information offered through our website

Further, we will use the information you had provided to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloaded data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our user’s demographics; send you information we think you may find useful or which you have requested from us; including information about our products and services, provided you have indicated that you have not objected to be contacted for these purposes,

We may pass your name and address on to a third party to make delivery of the product to you (for example to our courier or supplier)

When you register as a user on our Elemental Pick website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function or by sending us an email.

Updating your Personal Information

You can update your personal information at any time by accessing your account on Elemental Pick website.

Security of Your Personal Information

Elemental Pick ensures that all information collected will be safely and securely stored. We protect your personal information by:

  1. Restricting access to personal information
  2. Maintaining technology products to prevent unauthorized computer access
  3. Securely destroying your personal information when it is no longer needed for our record retention purposes.

Disclosure of Personal Information

We will not share your personal information with any other person nor organization other than related companies and those third parties directly related to the delivery of the products you had purchased from Elemental Pick website. In exceptional circumstances Elemental Pick may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Elemental Pick is committed with the Privacy Act and the National Privacy principles.

Changes to the Privacy Policy

Elemental Pick reserves the right to modify and change the Privacy Notice at any time. Any changes to this privacy will be published on our website.

Complaints on breach of Privacy Notice

If you believe that your privacy has been breached by Elemental Pick, please drop us an email and we will resolve the issue.

Website Cookie Policy

What are cookies?

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access and browse Elemental Pick’ website, including statistical cookies (where we measure your number of visits, page views, returning visitors’ statistics), language cookies (your selected language option, which allows us to memorise and reload the latest version of the site viewed by yourself), and/or tracking cookies (e.g. the products viewed, your interests, browsing habits). The browser sends the cookie back to the server to notify our website of your browsing activities and patterns. Cookies do not collect your personal data or any such information that identifies you as an individual.

Use of cookies

We use cookies on this website to:

•             recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);

•             obtain information about your preferences, online movements and use of the internet;

•             carry out research and statistical analysis to help improve our content, our services and to help us better understand our visitors’ and/or customers’ requirements and interests;

•             target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and

•             make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data, although we may obtain information about your computer (or other electronic device) such as your IP address, your browser and/or other internet log information. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form).

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to fill in our online application form or online requests).

If you visit our website when your browser is set to accept cookies, and by continuous or regular use and browsing of our website, you are deemed to have read this website cookie policy and you are deemed to have consented to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

How to turn off cookies

You can adjust settings on your browser to notify you when a cookie is received. You can also remove cookies from your computer hard drives (or other electronic devices) after each browsing session or configure your browser to filter or disable cookies. If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

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